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Outlook - Add Shared Mailbox

Outlook - Add Shared Mailbox

Owned by Paul Macey
May 10, 2022
2 min read

A shared mailbox is useful for school accounts to online services; it’s one mail address that one or more people can access. People can be added or removed over time, but the address will stay the same.

To request a shared mailbox, the administrative officer (Sheila Davis as of 2022) asks IT, with the name of the mailbox and the list of people with access.

Examples: SONConfluence@sonnet.ucla.edu, SONAcademicAffairsAccounts@sonnet.ucla.edu

Once the mailbox is created, theoretically it should automatically turn up in Outlook upon restarting the program. However, in the SON we have had to take the following manual steps.

 

 

What if it didn't work?

·        If your admin only recently added you to a shared mailbox, it may take a few minutes before the shared mailbox appears. Wait a bit and then close and restart Outlook again.

·        If that didn't work, then manually add the shared mailbox to Outlook:

a.      Open Outlook.

b.      Choose the File tab in the ribbon.

c.      Choose Account Settings, then select Account Settings from the menu.

d.      Select the Email tab.

e.      Make sure the correct account is highlighted, then choose Change.

f.       Choose More Settings > Advanced > Add.

g.      Type the shared email address, such as info@contoso.com.

h.      Choose OK > OK.

i.        Choose Next > Finish > Close.